Maintaining and Troubleshooting Windows Vista Computers

Introduction

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Pre-Requisites

Before attending this course, students must have:

Experience supporting previous versions of the Windows operating system.
Familiarity with an IT helpdesk ticketing system.
Experience researching online and local knowledge bases.
Experience running commands from a command window (e.g. DOS).
Familiarity with computer hardware and devices (e.g. device manager).
Basic TCP/IP knowledge.
Basic Windows and Active Directory knowledge.
Fundamentals of applications, such as how a client communicates with the server in client/server applications.
Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

In addition, it is recommended, but not required, that students have completed the following courses:

5115A: Installing and Configuring the Windows Vista Operating System
5116A: Configuring Windows Vista Mobile Computing and Applications

Important: This learning product will be most useful to people who intend to use their new

skills and knowledge on the job immediately after training.

Outcomes

After completing this course, students will gain the skills to:

Plan and apply a troubleshooting methodology for an organization.
Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
Identify the most appropriate method to troubleshoot Windows Vista computers.
Identify Windows Vista tools that can be used to help the troubleshooting process.
Identify maintenance tools to be used as part of IT operations for the organization.
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.