Troubleshooting and Supporting Windows 7 in the Enterprise
Introduction
This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.
By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:
- Startup
- Group Policy
- Hardware and device driver
- Performance
- Network connectivity
- Remote connectivity
- User profile and logon
- Security
- Applications
Outcomes
After completing this course, students will gain the skills to:
- Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
- Troubleshoot startup issues on a Windows 7 computer.
- Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
- Troubleshoot hardware device, device driver, and performance issues.
- Troubleshoot network connectivity issues.
- Troubleshoot remote connectivity issues.
- Troubleshoot logon and resource access issues.
- Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
- Troubleshoot operating system and applications issues.
User Reviews
Not yet rated. You will need to follow this course before you can write a review.
Course Info
- Code: 6293
- Duration: 3 days
- Location: Melbourne
- Price: $2,160.00
- Download the complete Course Outline
Schedule
- Melbourne
- 4/07/2012 - 6/07/2012
- 10/09/2012 - 12/09/2012
Next Step
© 2011 Advanced Training Pty Ltd. All rights reserved.Site Map
CONTACT US
Email: info@advancedtraining.com.au
Phone: 1300 TO TRAIN
Website Design by Web Choice OnlineWorld class Computer training courses in Australia