ITIL Capability - Release, Control & Validation (RCV) - 2011 Edition

General Description

This 5 day course delves into the practical aspects of the ITIL® (2011 Edition) Service Lifecycle and processes relating to the Release, Control & Validation of IT Services. The requirements, activities, methods and approaches for implementing and managing these processes will be covered in a practical, hands-on learning environment through the use of our quality course material and an engaging scenario-based case study.

Target Audience

This course is intended for individuals and IT professionals who require a deeper understanding of the ITIL® Release, Control & Validation processes and how they may be used to enhance the overall quality of IT Service support and delivery. It is also suitable for operational staff who wish to enhance their role-based capabilities.

Pre-requisites

To attend this course, participants must have first obtained the ITIL V3 Foundation Certificate or V2 Foundation plus V3 Foundation Bridge Certificates. Students are also advised to read the ITIL® Service Lifecycle core publications prior to the commencement of this course, or the sections relating to the Release, Control & Validation processes in particular.

What You Will Learn

Introduction to Release, Control and Validation
Change Management - a capability to achieve successful Service Transition
Release and Deployment Management - build, test and deployment of the service
Service Validation & Testing - ensure the integrity & quality of Service Transition
Service Asset & Configuration Management - monitor the state of Service Transition
Knowledge Management - enhancing decision support & service delivery capability
Request Fulfilment - responding to service requests
Change Evaluation - assuring that Service commitments are met
Request Fulfilment & Evaluation - assuring that Service commitments are met
Release, Control & Validation process roles and responsibilities
Technology & implementation considerations

ITIL Processes Covered

Change Management
Release & Deployment Management
Service Validation & Testing
Service Asset & Configuration Management
Knowledge Management
Request Fulfilment
Change Evaluation

Examination

This course concludes with a 90 minute examination, consisting of 8 multiple choice, scenario-based, gradient scored questions. Each question will have four possible answer options, one is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination.

Successfully attaining the ITIL® Intermediate Certificate for Release, Control & Validation provides 4 credits towards the maximum 22 required in order to achieve the ITIL® Expert qualification.