Outlook - Level 2 (Smarter Communications with Email)

Introduction

In this course you will learn how to use some of the more advanced features of Microsoft Outlook 2003 to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, and create task requests for others to perform.

Prerequisites

This course assumes some prior knowledge of Microsoft Outlook 2003. However, it would be beneficial to have a general understanding of personal computers and the Windows operating system as you will be required to start applications, work with and copy files, and locate file folders.

Outcomes

At the completion of this course, participants will be able to:

• Format email messages and use special features to control how emails work
• Organise and locate your email messages
• Take control of unsolicited and unwanted emails sent to you
• Schedule a meeting using Microsoft Outlook
• A number of tools and features in Outlook better manage the contacts in your contact listing
• Create and work with task requests

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