OUTLOOK 2010 - Level 2 (Smarter Communications with Email)

General Description

The skills and knowledge acquired in Microsoft Outlook 2010 Level 2 will enable you to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, and create task requests for others to perform.

Outcomes

At the completion of this course participants will be able to:

• effectively edit and email messages
• organise and work with mail folders and use quick steps
• use the search facilities to locate messages and other Outlook items
• work with message views
• create and work with colour categories
• create and use rules to manage your email messages
• use many Outlook features as you work with email messages
• schedule appointments and events in your calendar
• schedule meetings using Microsoft Outlook
• monitor and manage your contacts within Outlook
• create and work with task requests

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