Troubleshooting and Maintaining Cisco IP Networks

Introduction

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is a five-day course designed to help network professionals hone the skills and knowledge needed to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. The TSHOOT course is a component of the CCNP curriculum.

The TSHOOT course is designed to teach professionals that work in complex network environments the necessary skills to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the learners will have increased their skill level and developed as set of best practices based on their own and other learners’ experiences that they can take back to their organizations.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Plan and document the most commonly performed maintenance functions in complex enterprise networks
Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
Practice maintenance procedures and fault resolution in switching based environments
Practice maintenance procedures and fault resolution in routing based environments
Practice maintenance procedures and fault resolution in a secure infrastructure
Practice maintenance procedures and fault resolution problems in a complex environment

Target Audience

The primary audience for this course is as follows:

Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineers, network operations center (NOC) technical support personnel, or help desk technicians

The secondary audience for this course is as follows:

Any individual involved in network maintenance and support

Pre-Requisites

The knowledge and skills that a learner must have before attending this course are as follows:

Cisco CCNA® certification
Knowledge and experience of the implementation and verification of enterprise routing and switching technologies as offered by the SWITCH and ROUTE courses or equivalent skills and knowledge

Note: In addition to CCNA certification it is recommended that the learner has practical experience in installing, operating and maintaining Cisco routers and switches in an enterprise environment.

Course Outline

Module 1: Planning Maintenance for Complex Networks Plan and document the most commonly performed maintenance functions in complex enterprise networks

Lesson 1: Applying Maintenance Methodologies
Lesson 2: Common Maintenance Processes and Procedures
Lesson 3: Network Maintenance Tools, Applications, and Resources

Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks Develop a troubleshooting process to identify and resolve problems in complex enterprise networks

Lesson 1: Lab 2-1 Debrief
Lesson 2: Applying Troubleshooting Methodologies appropriate to a specific troubleshooting scenario
Lesson 3: Planning and Implementing Troubleshooting Procedures
Lesson 4: Integrating Troubleshooting into the Network Maintenance Process

Module 3: Maintenance and Troubleshooting Tools and Applications Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks.

Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
Lesson 2: Using Specialized Maintenance and Troubleshooting Tools This lesson defines how to identify tools that are commonly used for specific maintenance and troubleshooting processes.
Lesson 3: Lab 3-1 Debrief

Module 4: Maintaining and Troubleshooting Campus Switching Based Solutions Practice maintenance procedures and fault resolution in switching based environments

Lesson 1: Troubleshooting VLANs
Lesson 2: Troubleshooting Spanning Tree
Lesson 3: Lab 4-1 Debrief
Lesson 4: Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing
Lesson 5: Troubleshooting First Hop Redundancy Protocols
Lesson 6: Lab 4-2 Debrief
Lesson 7: Troubleshooting Performance Problems on Switches
Lesson 8: Preview E-Learning on Troubleshooting Performance Problems, Wireless, Voice, Video, and Multicast

Module 5: Maintaining and Troubleshooting Routing Based Solutions Practice maintenance procedures and fault resolution in routing based environments

Lesson 1: Troubleshooting Network Layer Connectivity
Lesson 2: Troubleshooting EIGRP
Lesson 3: Lab 5-1 Debrief This lesson defines how to diagnose and resolve IP routing and EIGRP related problems using a structured, methodical approach.
Lesson 4: Troubleshooting OSPF
Lesson 5: Troubleshooting Route Redistribution
Lesson 6: Lab 5-2 Debrief
Lesson 7: Troubleshooting BGP This lesson defines how to diagnose and resolve problems related to the exchange of routing information by use of the Border Gateway Protocol (BGP).
Lesson 8: Lab 5-3 Debrief
Lesson 9: Troubleshooting Performance Problems on Routers
Lesson 10: Lab 5-4 Debrief
Lesson 11: Preview E-Learning on Troubleshooting NAT, DHCP, and Other Protocols This lesson defines how to display a list of real-world problems that occur with NAT, DHCP, and Other Protocols.

Module 6: Maintaining and Troubleshooting Network Security Solutions Practice maintenance procedures and fault resolution in a secure infrastructure

Lesson 1: Troubleshooting Security Features
Lesson 2: Lab 6-1 Debrief
Lesson 3: Security Features Review
Lesson 4: Lab 6-2 Debrief
Lesson 5: Preview of E-Learning products for Maintaining and Troubleshooting Network Applications Services and Troubleshooting Branch Office and Remote Worker Problems