Troubleshooting Cisco Unified Communications

Introduction

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Course Objectives

After completing this course the student should be able to:

Plan and document the most commonly performed maintenance functions in complex enterprise networks

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
Solve the common issues of an SAF-enabled network and CCD
Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
Troubleshoot voice quality issues and issues that are related to media resources

Target Audience

Channel Partner / Reseller
Customer
Employee

Pre-Requisites

To fully benefit from this course, learners should have the following prerequisite skills and knowledge:

Working knowledge of converged voice and data networks.
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

Lesson 1: Identifying Cisco Unified Communications Deployments
Lesson 2: Using Troubleshooting Methodology
Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
Lesson 3: Troubleshooting Database Replication Issues
Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

Lesson 1: Examining Call Setup Issues and Causes
Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
Lesson 3: Troubleshooting On-Net Multisite Calling Issues
Lesson 4: Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

Lesson 1: Troubleshooting SAF
Lesson 2: Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

Lesson 1: Troubleshooting Device Mobility Issues
Lesson 2: Troubleshooting Cisco Extension Mobility Issues
Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Lesson 4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues