Mission of Configuration Management

Mission of Configuration Management is to provide a logical model of the IT Infrastructure. The process does it by identifying, controlling, maintaining and verifying the versions of all configuration items in existance with the organisation and determining the relationships between those items.

The four keywords here are:

  • identification
  • control
  • status (maintenance)
  • audit and verification

Configuration Management supports its mission through all the factors listed above that relates to all the items comprising the IT infrastructure and which are under the control of Configuration Management. Configuration Management database (CMDB) is a database of such items. The database should be updated after each change implemented to the IT infrastructure. Using this attitude in CMDB organizations can store accurate information on its IT infrastructure. The Configuration Management process should be then considered as very close one to Change Management and Release Management processes.

source: ITIL Resources
published: 2009-01-04 02:11:31


Scope of Configuration Management

The scope of Configuration Management is defined by two elements:

  1.  The range of responsibility of Configuration Management
  2.  The breadth of the Configuration Management Database

It is very crutial for each organization to estabilish the ITIL processes in a proper way. To do so decision makers have to understand that correctly setting the Scope of Configuration Management is one of the critical management decisions when establishing ITIL processes. Too narrow a scope can result in other processes failing to achieve their goals, too broad a scope can result in processes becoming unmanageable and can lead to failure of the ITIL implementation through the withdrawal of management support.

source: ITIL Resources
published: 2009-01-03 01:08:23