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Retired July 31, 2018 MVA Workshop: Troubleshooting Windows Systems with SysInternals Tools


Introduction

In this one-day MVA Workshop, students will get hands-on practice diagnosing, analyzing, and troubleshooting systems with the Windows Sysinternals suite of tools. This workshop is designed to enhance and extend the learning from the Utilizing Sysinternals Tools for IT Pros Microsoft Virtual Academy (MVA) video series. In this workshop, students will explore the most commonly used tools from the Sysinternals suite, including Process Explorer, Process Monitor, PsTools, and Autoruns. As a requirement for the workshop, students are expected to view the MVA videos to prepare for participation in the workshop. In the workshop sessions, a facilitator will lead students through short presentations that review the MVA material, hands-on labs, and class discussions. The majority of the time is spent on hands-on practice and exploration of the tools.

Audience

This workshop is intended for IT Professionals that provide Tier 2 support to users running Windows-based desktops and devices in small business environments to large enterprise organizations. In general, these enterprise and small business desktop support professionals focus on a broad range of technical issues related to Windows operating systems, devices, cloud services, applications, networking, and hardware support. These IT Professionals are responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes to user devices or re-imaging devices as required.

The workshop is also designed for learners who prefer a compact and self-directed learning experience. The lab sessions will help learners gain an understanding of the features and capabilities of the key diagnostic tools in the Sysinternals suite.

Outcomes

After completing this course, students will gain the skills to:

  • Examine the benefits of the Sysinternals suite of tools.
  • Describe the capabilities of the most commonly used tools in the Sysinternals suite.
  • Use the Sysinternals tools to effectively troubleshoot Windows client performance issues.

Onsite training?

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.




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