Retired 31 June 2018. Monitoring and Troubleshooting Microsoft Exchange Server 2007


This two-day workshop teaches messaging specialists to monitor and troubleshoot

an Exchange Server 2007 messaging system. Students will learn how to correlate

client and server issues and resolve those issues. They will also learn how to

monitor systems and create reports from the monitoring data.


This course requires that students meet the following prerequisites:

  • Fundamental knowledge of network technologies including DNS and firewall technologies.
  • Experience administering Exchange Server 2007.
  • Experience with the Windows Server 2003 operating system.
  • Experience with Active Directory directory service in Windows Server 2003.
  • Experience with managing backup and restore on Windows Servers.
  • Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
  • Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.


After completing this course, students will gain the skills to:

  • Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
  • Monitor and troubleshoot client performance and connectivity, mail flow, Mailbox servers, and external and additional services.
  • Identify and resolve issues related to access of resources and messages.
  • Identify trends in a messaging system.

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