Using Microsoft System Center Service Manager 2012 for IT Analysts

About this Course

This is a one or two-day instructor-led course that provides participants with knowledge and skills to use System Center Service Manager. The course focuses on use of Service Manager with other System Center products after its installation. It also focuses on how IT process activities such as the Microsoft Operations Framework (MOF) & IT Infrastructure Library (ITIL) can be performed using Service Manager.

There are two versions of this course: one-day/9 hours/540 minutes without hands-on Labs, and two-day/18 hours/1,080 minutes with hands-on Labs. The Course Outline listed here is for the two-day, 18-hour course. The one-day, 9-hour course covers the same presentation material in the same order, condensed to one day as labs are not included


After completing this course, students will be able to:
  • explain the structure and components of SCSM architecture
  • outline Microsoft and Partner solutions that extend SCSM
  • define key SCSM and IT Service Management terminology
  • list and describe the parts of the Service Manager console
  • list and describe end user and IT analyst portal capabilities
  • describe key SCSM concepts and process workflows
  • perform key IT analyst tasks using SCSM including incident, problem, change, release management.

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

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Course Info

  • Code: 55022
  • Duration: 1 day
  • Price: Call for price

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