Troubleshooting and Supporting Windows 7 in the Enterprise


This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.
By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:
  • startup
  • Group Policy
  • hardware and device driver
  • performance
  • network connectivity
  • remote connectivity
  • user profile and logon
  • security
  • applications


After completing this course, students will gain the skills to:

  • describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities
  • troubleshoot startup issues on a Windows 7 computer
  • troubleshoot client-configuration failures and Group Policy object (GPO) application issues
  • troubleshoot hardware device, device driver, and performance issues
  • troubleshoot network connectivity issues
  • troubleshoot remote connectivity issues
  • troubleshoot logon and resource access issues
  • troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions
  • troubleshoot operating system and applications issues.

Onsite training?

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

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