Extending Microsoft Dynamics CRM


This course provides students with a detailed hands-on experience of setting up, customizing, configuring and maintaining the CRM components of Microsoft Dynamics 365.

Attendees of this course will gain an in-depth understanding of the Dynamics 365 security model, learn how to customize the Dynamics 365 framework, create and maintain powerful workflows and business process flows and use solutions to package and deploy customizations across multiple Dynamics 365 environments.

The course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments. The July 2017 V9 release of Dynamics 365 is considered and course objectives map directly to the MB2-716 certification exam.


After completing this course, students will be able to: 

  • Understand the features and tools that exist in Microsoft Dynamics 365 for Customizers
  • Be aware of integrating complimenting Microsoft products such as SharePoint, Skpe for Business and Exchange
  • Undertake and carry out the initial setup and configuration required in a Microsoft Dynamics 365 deployment
  • Design and configure a comprehensive Security model using the inbuilt tools in Microsoft Dynamics 365
  • Customize the Dynamics 365 schema by creating custom Entities, Fields and Relationships
  • Design custom Information Forms, Quick View Forms, Quick Create Forms and System Views
  • Create System Charts, Dashboards and Interactive Experience Dashboards
  • Create and manage Business Rules using the Business Rule Designer
  • Plan, design and implement best practice Workflow, Business Process Flows and Custom Actions
  • Be able to apply best practice methodology using Unmanaged and Managed Solutions to deploy Microsoft Dynamics 365 customizations and patches.

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

User Reviews

Good Stuff (Rating based on 2 reviews)

of respondents recommend this course to a friend.

Reviewd by 2 participants

Very good one


Net working was extremely slow. It's hard to learn without proper environment. Trainer is extremely good but net work problems slowing him as well.

I recommend this course.

by Shaji
Date: 2017-04-12 15:34:57

Great instructor - poor classroom PCs


Instructor was very informative and attentive to our questions. It was unfortunate we had issues with our PCs when doing the labs

I recommend this course.

by Veebee
Date: 2017-04-12 15:34:24

Course Info


  • Canberra
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019
  • Sydney
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019
  • Brisbane
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019
  • Adelaide
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019
  • Perth
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019
  • Hobart
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019
  • Darwin
  • 1/10/2019 - 3/10/2019
  • 3/12/2019 - 5/12/2019

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