CompTIA A+ Certification Essentials Support Skills

Overview and objectives

This five-day practical hands-on course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications. 

Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Outcomes

On course completion, students will be able to:

• identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
• install and configure peripheral devices
• identify types and characteristics of portable computers
• install and configure Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista, and Microsoft Windows 7
• perform basic PC maintenance and troubleshooting
• understand fundamental principles of securing IT systems and working safely
• communicate effectively with customers
• install and configure print devices.
• understand fundamental principles of implementing LANs and internet access.

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

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