Effective E-Mail Communication


Despite the popularity of email as a communication medium in the workplace, many people are not proficient in its use. This course aims to help participants to avoid the potential pitfalls of email and improve the quality and effectiveness of their email communications. This, in turn, will enable them to convey a professional image of themselves and their work unit. 


After completing this course, students will gain the skills to:

  • understand the importance and benefits of email etiquette
  • identify whether email is the most effective medium for getting their message across
  • incorporate some tips for effective and professional email communication into their own email messages
  • make their emails stand apart from ‘spam’
  • write emails that are professional, clear and concise
  • tailor their email messages to suit their audience
  • engage and maintain the attention of the recipients of their emails
  • apply a simple tool to check the quality of their email communications before sending them
  • identify some specific actions they can take to improve the quality of their email communications.

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

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