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Effective Workplace Communication


Introduction

Research indicates that people of all ages can learn specific communication skills that lead to improved relationships and increased vocational competence. 

This workshop covers a range of verbal and non-verbal interpersonal communication skills required to interrelate with other people effectively, particularly in the workplace. It aims to assist participants to be able to communicate more professionally with colleagues and clients.

Within the framework of a simple communication model, participants will learn how to better encode (send) and decode (receive) messages, and will explore strategies for overcoming common barriers to effective workplace communication such as jargon, time pressure, information overload and cross-cultural and cross-generational differences.

During this workshop, participants will also enhance their understanding of their own communication skills and styles, practice specific active listening skills, improve their questioning , feedback and email skills, and learn to communicate more assertively when appropriate.

Outcomes

After completing this course, students will gain the skills to:

  • better understand the interpersonal communication process
  • identify some of the barriers to effective communication in the workplace
  • identify some strategies for improving communication in the workplace
  • be able to communicate more effectively across different cultures and generations in the workplace
  • better understand and appreciate their own communication styles and skills
  • learn some skills to improve interpersonal and workplace communication
  • improve their active listening skills, particularly attending, paraphrasing and questioning
  • be able to communicate more assertively, including using “I” statements and being able to say “No” when appropriate
  • develop more effective feedback skills
  • enhance their email etiquette
  • be able to communicate more effectively and professionally with others in the workplace.

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.




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