Help Desk Basic Troubleshooting for IBM® Lotus® Domino® 7


Welcome to the Help Desk Basic Troubleshooting for IBM® Lotus® Domino® 7 online course. This course is intended to prepare you for your job duties as a second-level Help Desk support representative responsible for helping users resolve issues such as password security, ID recovery, troubleshooting a user's mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access.

After you complete this course, you should be able to use typical Help Desk troubleshooting resources; manage user workstations; manage server and database security issues; manage user database issues; troubleshoot mail routing and delivery; troubleshoot various Lotus Notes mail issues; and troubleshoot mail and database replication.

This course is targeted to Lotus Notes 7 first-level Help Desk support representatives ready to become second-level support representatives.

This course carries the following professional education credits: 0.8 CEUs. For more information on accreditation bodies, please visit


  • In this course, you will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM® Lotus Notes® 7.

Hardware and Software Required:

  • Browser Microsoft Internet Explorer 7 (or higher)
  • Browser Mozilla Firefox 2 (or higher)
  • Browser Apple Safari 2 (or higher)
  • Operating System Microsoft Windows 2000, XP, Vista, or Windows 7
  • Operating System Apple Mac OS X 10.4 (or higher)
  • Processor Pentium III 1 GHz (or better)
  • Processor Macintosh Intel-based or PowerPC G4 (or better)
  • RAM 512 MB (1 GB or more recommended)
  • Internet connection 256K (broadband recommended)
  • Adobe Flash Player 8 (current version recommended)
  • Adobe Reader 7 (or higher)
  • Other requirements may apply to supplemental offline activities. Omitting these optional activities does not affect course completion.

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Course Info

  • Code: EL-HDBTILD
  • Duration: 7 hours 55 minutes
  • Price: Call for price

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