Help Desk Fundamentals for IBM® Lotus® Domino® 8


Welcome to the Help Desk Fundamentals for IBM® Lotus® Domino® 8 online course. This course is intended to prepare you for your job duties as a first-level Help Desk support representative responsible for providing basic information that users need to know to complete their daily work using the IBM® Lotus Notes® client. In this job role, you will use available resources to find solutions to the most common Lotus Notes and IBM® Lotus® Domino® 8 end user errors, problems, and most frequently asked questions relating to Lotus Notes, passwords, Location and Connection documents, Preferences, IBM® Lotus® Sametime® integration, and any other issue that can be resolved in five minutes or less. After you complete this course, you should be able to: describe the various parts of the IBM® Lotus Notes® infrastructure and identify resources for assisting users; work with IBM® Lotus Notes® user IDs and passwords; assist users in managing and customizing the IBM® Lotus Notes® environment; assist users with basic security considerations; assist users with issues related to IBM® Lotus Notes® mail; assist users in creating mail file replicas; and assist users in using the calendaring and scheduling features of IBM® Lotus Notes®, as well as enabling IBM® Lotus® Sametime® integration.This course is targeted to IBM® Lotus Notes® 8 power users ready to become Lotus Notes 8 first-level Help Desk support representatives.

This course carries the following professional education credits: 0.1 CEUs. For more information on accreditation bodies, please visit



  • In this course, you will perform first-level Help Desk support tasks to provide users with the basic information that users need to know to complete daily work using the Lotus Notes client.

Hardware and Software Required:

  • Browser Microsoft Internet Explorer 7 (or higher)
  • Browser Mozilla Firefox 2 (or higher)
  • Browser Apple Safari 2 (or higher)
  • Operating System Microsoft Windows 2000, XP, Vista, or Windows 7
  • Operating System Apple Mac OS X 10.4 (or higher)
  • Processor Pentium III 1 GHz (or better)
  • Processor Macintosh Intel-based or PowerPC G4 (or better)
  • RAM 512 MB (1 GB or more recommended)
  • Internet connection 256K (broadband recommended)
  • Adobe Flash Player 8 (current version recommended)
  • Adobe Reader 7 (or higher)

Other requirements may apply to supplemental offline activities. Omitting these optional activities does not affect course completion

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Course Info

  • Code: EL-HDF-LD
  • Duration: 1 hours 2 minutes
  • Price: Call for price

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