CISAŽ Certification: IT Service Delivery and Support (Part 4 of 6)



Organizations must guarantee the access to their systems and services, and in some cases the state of the business relies on system accessibility. Organizations must ensure the consistent delivery, monitoring, and improvement of a service to customers. This section of the CISA® certification course provides the delivery and support information and skills that you will use in your role as an information systems auditor to evaluate these practices to ensure that they meet the goals and objectives of a business. In addition, this course will help you in your preparation if you plan to pursue the ISACA® CISA certification examination.The intended audience for this course is information systems security professionals and internal review auditors and other individuals who have an interest in aspects of information systems audit, controls, and security.


  • In this course, you will perform evaluations of the IT service delivery and support implementations of an organization.

Hardware and Software Required:

  • Browser Microsoft Internet Explorer 7 (or higher)
  • Browser Mozilla Firefox 2 (or higher)
  • Browser Apple Safari 2 (or higher)
  • Operating System Microsoft Windows 2000, XP, Vista, or Windows 7
  • Operating System Apple Mac OS X 10.4 (or higher)
  • Processor Pentium III 1 GHz (or better)
  • Processor Macintosh Intel-based or PowerPC G4 (or better)
  • RAM 512 MB (1 GB or more recommended)
  • Internet connection 256K (broadband recommended)
  • Adobe Flash Player 8 (current version recommended)
  • Adobe Reader 7 (or higher)
  • Other requirements may apply to supplemental offline activities. Omitting these optional activities does not affect course completion.


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Course Info

  • Code: EL-IT SDS
  • Duration: 2 hours 30 minutes
  • Price: Call for price

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