Supporting Users and Installing the Windows XP Operating System



In this course, you will learn to support users running the Microsoft Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to installation, desktop management, file and folder access, hardware, printing, and network connectivity.


  • Support users running the Microsoft Windows® XP operating system.

Hardware and Software Required:

  • Browser Microsoft Internet Explorer 7 (or higher)
  • Browser Mozilla Firefox 2 (or higher)
  • Browser Apple Safari 2 (or higher)
  • Operating System Microsoft Windows 2000, XP, Vista, or Windows 7
  • Operating System Apple Mac OS X 10.4 (or higher)
  • Processor Pentium III 1 GHz (or better)
  • Processor Macintosh Intel-based or PowerPC G4 (or better)
  • RAM 512 MB (1 GB or more recommended)
  • Internet connection 256K (broadband recommended)
  • Adobe Flash Player 8 (current version recommended)
  • Adobe Reader 7 (or higher)
  • Other requirements may apply to supplemental offline activities. Omitting these optional activities does not affect course completion.


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Course Info

  • Code: EL-SUIWOS
  • Duration: 3 hours 4 minutes
  • Price: Call for price

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