Supporting Users Running the Microsoft® Windows® XP Operating System (2261)



In this course, you will learn to support users running the Microsoft Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to installation, desktop management, file and folder access, hardware, printing, and network connectivity.

ATTENTION: Depending on your subscription, the Virtual Labs (vLabs) for this course may not be available. If the Virtual Labs do not launch when you click the launch button, contact your company Training Administrator for more information about your subscription.


  • At the end of the course, students will be able to: ·
  • Examine how to use troubleshooting guidelines and tools to support users· Identify and resolve installation issues
  • Identify and resolve desktop management issues
  • Identify and resolve file and folder issues
  • Identify and resolve hardware issues
  • Identify and resolve print issues
  • Identify and resolve network connectivity issues


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Course Info

  • Code: EL-SURMWOS
  • Duration: 12 hours
  • Price: Call for price

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