ITIL Foundation

Course Description

The ITIL Foundation qualification is no longer a “nice to have” for IT staff looking to make improvements for their teams or their organisation; it is no longer a differentiator for individuals seeking advancement. This qualification is simply a must have for any organisation or department or individual concerned with improving IT Service Management.

The ITIL Foundation Certificate is the entry level course for anyone needing to understand ITIL. The course provides a comprehensive understanding of the ITIL framework and how it is used to enhance the quality of IT services in an ever more competitive market space.

• learn all the key features that underpin ITIL
• get full preparation for the Foundation Certificate exam.

Outcomes:

The aim of this course is for each participant to be able to:

• use the ITIL terminology
• understand the ITIL processes needed in your IT department
• identify the sub-activities for each best practice process
• understand your role and responsibilities regarding IT Service Management
• understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

Accredited ITIL training is provided by Solisma, accredited by PEOPLECERT Examination Institute.

 

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

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