ITIL Capability - Planning, Protection & Optimization (PPO) - 2011 Edition


This 5 day course delves into the practical aspects of the ITIL (2011 Edition) Service Lifecycle and processes relating to the planning, protection and optimisation of IT services. The requirements, activities, methods and approaches for implementing and managing these processes will be covered in a practical, hands-on learning environment through the use of our quality course material and an engaging scenario-based case study.


  • pintroduction to planning, Protection and optimisation
  • demand management - understanding, planning and providing for business activity
  • capacity management - a capability to achieve effective service design
  • availability management - a capability to achieve effective service design
  • IT service continuity management - support for business continuity management
  • information security management - part of overall corporate governance
  • planning, protection and optimisation roles and responsibilities
  • technology and implementation considerations
  • challenges, critical success factors and risks.

Accredited ITIL® training is provided by Solisma, accredited by PEOPLECERT Examination Institute.


On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.

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