ITIL Capability - Release, Control & Validation (RCV) - 2011 Edition


Introduction

This 5 day course delves into the practical aspects of the ITIL (2011 Edition) Service Lifecycle and processes relating to the release, control and validation of IT services. The requirements, activities, methods and approaches for implementing and managing these processes will be covered in a practical, hands-on learning environment through the use of our quality course material and an engaging scenario-based case study.

Outcomes:

  • introduction to release, control and validation
  • change management - a capability to achieve successful service transition
  • release and deployment management - build, test and deployment of the service
  • service validation and testing - ensure the integrity and quality of service transition
  • service asset and configuration management - monitor the state of service transition
  • knowledge management - enhancing decision support and service delivery capability
  • request fulfilment - responding to service requests
  • change evaluation - assuring that service commitments are met
  • request fulfilment and evaluation - assuring that service commitments are met
  • release, control and validation process roles and responsibilities
  • technology and implementation considerations.

Accredited ITIL® training is provided by Solisma, accredited by PEOPLECERT Examination Institute.

 

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.




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