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Email: info@advancedtraining.com.au

IT Training with Advanced Training



ITILv4® Foundation


Course Description

ITIL 4 is the result of a great amount of global research and development work across the IT and service management industries. It has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking. ITIL 4 represents an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.

Outcomes:

The aim of this course is for each participant to be able to:

  • Understand and use the ITIL terminology and key concepts
  • Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers
  • Understand the ITIL Management Practices
  • Understand the ITIL Service Value System
  • Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement 

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.




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Course Info


Schedule

  • Melbourne
  • 27/05/2019 - 28/05/2019
  • 22/07/2019 - 23/07/2019
  • 2/09/2019 - 3/09/2019
  • 21/10/2019 - 22/10/2019
  • 18/11/2019 - 19/11/2019
  • Canberra
  • 16/05/2019 - 17/05/2019
  • 24/06/2019 - 25/06/2019
  • 12/08/2019 - 13/08/2019
  • 23/09/2019 - 24/09/2019
  • 11/11/2019 - 12/11/2019
  • Sydney
  • 6/05/2019 - 7/05/2019
  • 19/06/2019 - 20/06/2019
  • 29/07/2019 - 30/07/2019
  • 9/09/2019 - 10/09/2019
  • 28/10/2019 - 29/10/2019
  • 25/11/2019 - 26/11/2019
  • Brisbane
  • 29/04/2019 - 30/04/2019
  • 3/06/2019 - 4/06/2019
  • 5/08/2019 - 6/08/2019
  • 9/10/2019 - 10/10/2019
  • 2/12/2019 - 3/12/2019
  • Perth
  • 20/05/2019 - 21/05/2019
  • 22/07/2019 - 23/07/2019
  • 16/09/2019 - 17/09/2019
  • 25/11/2019 - 26/11/2019

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