ITILv4 Foundation

Course Description

This two-day course prepares you for the examination leading to the Foundation Certificate in IT Service Management. The course is designed as an introduction to ITILv4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). What’s the difference between ITIL v3 and ITIL v4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL v4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.


At the end of our ITILv3 and ITILv4 courses, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL v4 model SVS model
  • The seven Guiding Principles of ITIL v4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a primary focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value


The ITIL v4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.


There are no mandatory prerequisites for our ITILv3 and ITILv4 courses.


Self-Paced Online:

Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for three months.

Public Web-Based:

On specific dates throughout the year; hosted live online with our expert instructor.


  • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Web-Based: On dates convenient to you; exclusively for your team, hosted live online by our expert instructor.


Project Management Institute (PMI)®

  • Contact Hours: 21 hours
  • Professional Development Units (PDUs): 21 PDUs
  • Australian Institute of Project Management (AIPM)
  • Continual Professional Development (CPD) points: 10 points

Contact Us Today

For more information on Advanced Training’s ITILv3 and ITILv4 courses, please get in touch by calling 1300 TO TRAIN or sending us an online enquiry. 

User Reviews

Not yet rated. You will need to follow this course before you can write a review.

Course Info


  • Virtual Classroom AEST
  • 23/08/2021 - 24/08/2021
  • 20/09/2021 - 21/09/2021

Next Step

Book Course Now
Enquire Now
Tell a Friend
Email Course Outline