MOC On-Demand: IT Service Management with System Center Service Manager

MOC On-Demand 

MOC On-Demand is an integrated blend of video, text, hands-on labs, and knowledge checks, designed to help IT professionals and developers build their skills on Microsoft technologies. The courses provide a self-paced, stand-alone training alternative for those who prefer to learn at their own convenience. They can also be used in conjunction with instructor-led training to provide a blended classroom experience or be used as a foundation for a training solution that includes mentoring and other learning services.

IT Service Management with System Center Service Manager

About this course

This course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:
  • where Service Manager sits within the System Center 2016 product
  • what business and technical needs Service Manager is designed to meet
  • how Service Manager aligns itself to ITIL and MOF
  • how to architect and implement a System Center 2016 Service Manager deployment
  • how to upgrade an existing Service Manager 2012 R2 environment to System Center 2016
  • how to customise System Center 2016 Service Manager to be in line with corporate standards
  • how to configure Incident and Problem Management
  • how to configure Activity, Change and Release Management
  • how to configure Service Requests
  • how to configure Service Level Management
  • how to customise the Self-Service Portal
  • how to configure Reporting and Analysis
  • how to troubleshoot Service Manager and perform disaster recovery
  • how to create customised Service Manager forms.

Audience Profiles

This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

At Course Completion:

After completing this course, students will be able to:
  • describe Service Manager 2016
  • upgrade to Service Manager 2016
  • install Service Manager 2016
  • describe Service Manager usage cases
  • configure base settings in Service Manager 2016
  • configure Incident and Problem Management
  • configure Activity, Change, and Release Management
  • configure and Manage Service Requests
  • automate business processes with Service Manager and Orchestrator
  • configure Service Level Management
  • customise the Self-Service Portal
  • use Reports and Analyze Data in Service Manager
  • perform advanced troubleshooting and disaster recovery in Service Manager
  • customise Service Manager Forms.

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Course Info

  • Code: OD10965
  • Duration: 90 Days
  • Price: $1,089.00

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