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MOC On-Demand: Supporting and Troubleshooting Windows 10


MOC On-Demand 

MOC On-Demand is an integrated blend of video, text, hands-on labs, and knowledge checks, designed to help IT professionals and developers build their skills on Microsoft technologies. The courses provide a self-paced, stand-alone training alternative for those who prefer to learn at their own convenience. They can also be used in conjunction with instructor-led training to provide a blended classroom experience or be used as a foundation for a training solution that includes mentoring and other learning services.

Supporting and Troubleshooting Windows 10

About this course

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience Profile:

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organisations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

At Course Completion:

At the completion of this course participants will be able to:

  • describe the processes involved in planning and using a troubleshooting methodology for Windows 10
  • troubleshoot startup issues and operating system services on a Windows 10 PC
  • resolve issues that pertain to hardware devices and device drivers
  • troubleshoot Windows 10 devices remotely
  • troubleshoot issues that pertain to network connectivity
  • troubleshoot client configuration failures and issues with application of Group Policy Objects
  • troubleshoot issues related to user settings
  • troubleshoot remote connectivity issues
  • resolve issues related to accessing resources from devices that are domain-joined
  • resolve issues related to accessing resources from devices that are not domain-joined
  • troubleshoot issues that pertain to application installation and operation
  • maintain a device running Windows 10
  • recover a device running Windows 10.

Additional Resources:




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Course Info

  • Code: OD10982
  • Duration: 90 Days
  • Price: $1,089.00

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