Combined Change Management Foundation and Practitioner Course


Introduction

Both the accredited Change Management Foundation and Practitioner courses follow the syllabus set by the APMG. It was developed in discussion with the Change Management Institute (CMI). However, both courses cover some additional material not found in the syllabus but judged to be relevant and useful.

Both courses have been approved by the APMG and a successful qualification at Practitioner level fully meets the knowledge requirements set out by the CMI for their certification scheme.

Change Management Foundation

The Syllabus material includes:

What is change management and why is it important

Change and the individual:  

  • Motivation and how this is affected by change. Implications at a group/organisational level
  • How people learn and the implications for performance and change anxiety
  • Two models of how individuals move through change and the practical implications for manager and leaders
  • The psychological contract
  • Personality theory and the implications for communications  

Change and the organisation:

  • The importance of visions
  • Force Field Analysis
  • Planned change v Emergent Change
  • Models of change (Kotter, Lewin, Senge, Beckhard and Harris)
  • Cultural change
  • Typical roles in change management (Especially sponsors,middle management and change agents)
  • Causes of and types of resistance
  • A quick look at team dynamics 
  • Best practices for identifying, mapping and prioritising stakeholders. Includes assessing stakeholder impact. A look at using personas and empathy maps. How to benefit from Roger’s Diffusion Model.
  • Best practices for communicating during change. Includes large scale workshops (World Café, Open Space Technology) and a discussion on the use of internal and external social media    

The additional non-syllabus material includes

  • A typical change ability assessment tool (sometimes known as ‘change readiness assessment’) and how to use it.
  • Mapping change management questions and concerns against a typical project timeline
  • Measuring change effectiveness.

Throughout the entire Foundation course emphasis is placed on discussing what the theory means in practical real world scenarios. Exercises use a case study loosely based on a real organisation.

 

Change Management Practitioner

In the cases where most of the particpants have waited 4 or more months between the in-house Foundation and and in-house Practitioner courses, we are  recommending an extra day of tuition. The course starts with an exercise to further consolidate learnings from the Foundation course. 

The additional syllabus material covers: -

  • Operating as a change manager in a project/programme management environment (note this discussion usually extends beyond what is required in the syllabus)
  • A detailed look at methods of sustaining the change once it has been implemented. This includes a scenario based exercise on sustaining change

The additional non-syllabus material: -

  • A practical exercise based on a real scenario to explore using the concepts learnt in the Foundation course.
  • An introduction to agile project environments and how concepts such as iteration, collaboration and frequent releases (e.g. every two weeks) impact the work of a change manager. 



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